Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-salable condition deemed by us. All shortages must be reported within 30 days as well.
If the item(s) is defective, we will replace the item and pay for the return shipping. Only the item will be replaced; not the entire kit. Should you notice or have any discrepancy in your billing/invoicing you have 30 days to report it to us.
If an order is placed in error or cancelled by the purchaser after it ships out, product total will be refunded once the products have been returned but the shipping charge, as well as the return shipping cost, will not be refunded.
Any order placed on a credit/debit card that is cancelled before it ships out will have a 8% cancellation fee deducted from the refund. Any order that is cancelled after an attempt has been made by the courier, or is cancelled before 10 working days after the shipping date, may be subject to a minimum cancellation fee of 10%. Refund for such orders will be conducted after the parcel has been returned to the retailer.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please contact us immediately via firstname.lastname@example.org
Please provide the order number, along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials, and the damaged items for inspection by the carrier.
From time to time, Sanora beauty products are subject to drastic price changes as part of special promotions or sales that will be available online. These specials and sales are subject to occur at any time and without any notice to the public. Once a special promotion or sale is active, any and all product sales occurring at a time prior to the promotion date are NOT subject to the special promotion or sale price.